SMS from a business using FiveFlow — opt-in & program details
FiveFlow provides two-way text messaging for the home-services businesses that subscribe to our service (electricians, plumbers, HVAC and similar trades). Messages are sent from that business's dedicated number, in that business's name. This page explains exactly how you opt in, what you'll receive, and how to stop.
Looking for texts sent by FiveFlow itself (our own sales and support line)? That's a separate program — see the FiveFlow SMS program page.
How you opt in
You only ever receive messages after you contact the business first, one of two ways:
- You call the business and the call is missed. By calling their number, you initiate the conversation — if they can't pick up, you'll get a text back from that same business so your inquiry isn't lost. Texting the number (for example, describing the job you need done) continues the two-way conversation.
- You submit your phone number on the business's website through their contact or "request a callback" form, which states that you agree to be contacted by call or text at the number you provide.
No purchased lists, no cold texts. If you've never contacted the business, you won't hear from it through FiveFlow.
The opt-in form, as it appears
Every business using FiveFlow must carry this consent block on its callback form. The checkbox is optional and never pre-checked — the form submits without it, and leaving it unticked means the business calls you instead of texting. “[Business Name]” below is replaced by the actual business's name on its own site.
[Business Name] callback form · powered by FiveFlow
Optional — leave it unchecked and we'll only call you, no texts.
The other opt-in path needs no form at all: if you call the business and they miss it, you started the conversation yourself, and the text back continues it on the number you called from.
What the messages look like
Example — after your missed call to the business
"Sorry I missed your call - I'm on a job. What do you need done, and what's your ZIP code? I'll text you back shortly. Reply STOP to opt out."
Depending on what you and the business arrange, you may also receive booking confirmations, appointment reminders, quote follow-ups, or a review request after a completed job. Every conversation supports STOP and HELP.
Program disclosures
- Message frequency varies (typically 1–6 messages per conversation or booking).
- Message and data rates may apply, depending on your mobile plan.
- Reply STOP at any time to opt out — you will get one final confirmation text and nothing more. Reply START to re-subscribe.
- Reply HELP for help, or contact priya@fiveflow.io.
- No mobile information is shared with third parties or affiliates for marketing or promotional purposes. Opt-in data and consent are never sold or shared.
- Carriers are not liable for delayed or undelivered messages.
Opting out & getting help
Reply STOP (or STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT) to any message and you're unsubscribed immediately. Reply HELP or INFO to any message for program information, or email priya@fiveflow.io.
Full details on how we handle your information: Privacy Policy · Terms of Service.